Community and Social Manager, Creative Studio at Bill.com
Job Location: (United States Remote)
Bill.com, together with its wholly owned subsidiaries Divvy and Invoice2go, is focused on being the one stop shop that simplifies, digitizes, and automates complex financial operations for small and midsize businesses. Customers use the platform to manage end-to-end financial workflows and to process payments.
Invoice2go, a subsidiary of Bill.com, is a technology company that helps small business owners run and grow their business their way. Simple from start to finish, Invoice2go gives users an all-in-one platform to manage customer relationships, send invoices, accept payments, improve cash flow, create an online presence, and much more. These features help users stay organized, look and feel professional, win more jobs, and ensure that tax season is a breeze.
Invoice2go’s is seeking a passionate, ambitious, and collaborative Community & Social Media Manager to own and amplify our social media presence. This position offers the opportunity to play a pivotal role in the Creative Studio within the larger Go-to-Market team. This highly cross-functional role will work with internal teams across brand marketing, creative, product, and growth as well external agencies and partners to launch breakthrough social strategies and campaigns. The Community & Social Media Manager will lead all community and social media channels to help drive strategy across publishing, campaigns, social listening, and insights.
Location: Our new headquarters are based in San Jose.
Open to Remote – preferably based in the Bay Area or ability to work west coast hours.
At Bill.com we offer a Flex Work Model that focuses on driving social connections in the office and developing a connected remote workforce.
Professional Experience/Background to be successful in this role:
5 – 7 years experience in community social media marketing, including delivering a brand’s voice that you’ve helped shape, grow and maintain
Extensive experience setting and implementing social media and communication campaigns to align with business strategies
Significant experience working with creative and marketing stakeholders to bring stories to live and execute campaigns across multiple channels that grow communities
Proven-track record of creating engaging social media content
The ability to lead projects working cross functionally with multiple teams and stakeholders
Have line management experience with the ability to lead and direct others
Competencies (Attributes needed to be successful in this role):
Out-of-the-box thinker ready to get creative and take risks!
A reputation for developing and maintaining highly collaborative cross-functional internal and external relationships working with designers, product managers, etc.
Highly detail-oriented, excellent organizational skills, and ability to multitask
Self-starter with a desire to join a fast-paced, dynamic start-up environment
Strong analytical skills, comfortable reviewing and analyzing business performance metrics, KPIs, ability to pivot when needed
Push boundaries and explore new strategic initiatives that produce high-impact results
Expected Outcomes in 6 months:
Build relationships with main collaborators and stakeholders across the organization
Understand the Invoice2go product
Understand all metrics associated with our communities
Start to build out a monthly content calendar for our communities and social media channels
Maintain an ongoing content calendar for our community channels
Monitor and analyze content performance and social sentiment
Provide input on our go-to-market strategies for new product launches and brand campaigns to maximize reach across social media properties
Own definition of KPIs and measurement of our community efforts across both outbound and inbound initiatives
Report on progress against goals and relevant social metrics
Own all core community channels and investigate new channels to explore
Conduct ongoing social listening and share customer insights with the team
Monitor creative trends and culturally relevant moments to stay reactive and agile as our brand across our communities
Bill.com is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.
● Humble – No ego
● Fun – Celebrate the moments
● Authentic – We are who we are
● Passionate – Love what you do
● Dedicated – To each other and the customer