Senior Community Marketing Manager at Lunchbox, Boston, MA

Website Lunchbox

Senior Community Marketing Manager

Job location: Boston, MA

What We Are

We’re a collection of enterprise solutions that redefine the digital restaurant experience. You might find us a little biased but not in this category. We’re badass, all day, everyday — and that comes down to our mission and initiatives. We take restaurants and build out the whole package. We’re the OG 3rd-party delivery platform hate-club, putting money and data back into our clients pockets. We’re the new age tech nerds that build out performance tools to drive guests to restaurants and only restaurants. We’re all from the restaurant industry.  We know what we wanted, needed and never got.

Lunchbox is for restaurateurs by restaurateurs & we’re shouting that from the rooftops. We’re led by food people who care. We regularly launch stuff that helps the industry. We roll up our sleeves and get dirty.

What We’re Not

Well, we’re not Grubhub. Not Seamless. Sure in the hell not UberEats. We’re not charging our clients a 30% commission on sales and we’re definitely not gatekeeping data. We leave all that for the 3rd-party platforms to do.

Opportunity 

This is not your traditional Senior Community Manager role. Our Senior Community Manager will be an individual who is highly innovative, not afraid to be experimental and take risks, and is “in-the-know” of new social platforms and trends. Lunchbox is looking for someone who is ahead of the curve, can drive hyper creative strategies that make an impact, and be the voice of the company on social platforms. Creativity is in your DNA.

This individual will be responsible for growing our community of customers, brand advocates, ambassadors, influencers, and affiliates. Daily tasks will include managing our social media programming and team, influencer relationships, and acting as the face of Lunchbox in industry communities (Slack groups, Twitter, LinkedIn, etc.) This candidate will evaluate and act as the project manager for any market educational programs (certifications, curriculum, etc.)

This candidate will work closely with our brand team to launch and build a go-to-market process for brand campaigns. This candidate will work closely with our Event manager to source talent & speakers for Lunchbox events.

Light content & graphic design skills required. Restaurant/hospitality industry experience mandatory.

What You’ll Do

  • You’ll engage and experiment with our social media programming — scheduling posts, evaluating our strategy, creating new strategies that have never been done before, figuring out what new platforms to use (TikTok!?) and where to invest in paid social media ads
  • You’ll create unexpected and unique content that will leave our clients and followers wanting more
  • You’ll manage and nurture a team of social media strategists
  • You’ll manage a rolodex of industry influencers and speakers
  • You’ll evaluate, engage, and grow our community of loyal Lunchbox enthusiasts
  • You’ll serve as the project manager & idealist for market education programs (certifications, curriculums, etc)
  • You’ll keep a pulse on where our fans live, what communities they hang out in, and how they talk to each other (and us!)

What We’re Looking For

  • 6+ years experience in online community management
  • Experience using Sprout Social or a similar social media management tool
  • Direct experience scoping and launching community initiatives in a startup environment (e.g. building online forums, launching ambassador programs, creating event series, etc.)
  • Skilled in growing a community to drive top-of-funnel business
  • Conceived and successfully launched a curriculum, certification course or other educational programs, meeting the needs of both the community and the business
  • Worked globally and have the ability to understand how to tailor experiences and content across the world.
  • Experience working as a brand advocate. You’ll be one of the ‘faces of Lunchbox’.
  • Excellent and articulate communicator
  • Must be able to manage multiple priorities and meet deadlines
  • Diversity, equity, and inclusion is at the forefront of everything you do
  • Experience in startups, and readiness to share what you’ve learned
  • Graphic design and content creation (preferred)

Think you have what it takes, but not sure you check every box? Apply to the role anyway!

Why Lunchbox?

  • We provide learning and development opportunities to help you grow and thrive at Lunchbox.
  • Diversity comes from the top. We’re a team of all-ages BIPOC & working parents.
  • We host fun and social virtual events (like book club meetings, team happy hours, and company-wide talent shows) that help you stay connected with team members all over!
  • The opportunity to work with a welcoming, collaborative and badass team!

Some Awesome Benefits:

  • Competitive salary and equity packages
  • Comprehensive health coverage (medical, dental, and vision)
  • Online mental health therapy — we make wellness a priority!
  • Unlimited PTO from day one and paid leave for all new parents
  • A WFH stipend, monthly wellness allowance, and amazing Lunchbox merchandise
  • The coolest perk ever — we’ll pay for any food-related tattoo!

Lunchbox is an Equal Opportunity and Affirmative Action Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  This means, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.  

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